We strive to deliver results and exceed expectations. However, we offer refunds in specific, limited cases due to the nature of creative and digital marketing work.
If services have not been started after payment and within 7 days of purchase.
If there's a double payment due to a system or user error.
If there is a delay of more than 15 working days from our side without valid communication or progress updates.
Once any service work has been initiated, including strategy planning, account setup, post scheduling, or design work.
If delays are caused by the client's failure to provide timely feedback, approvals, or access.
For dissatisfaction with creative preferences after agreed briefing and approvals.
If eligible for a refund, please follow this process:
Clients must submit a formal request via email to contact@newtechllc.info
Our team will assess your case and respond within 3 working days
Approved refunds will be processed within 7 working days to the original payment source